Zubliz Frequently Asked
Everything You Need to Know in One Go!
Q1. Who is Zubliz? What is your main business?
A: Zubliz is a brand focused on the research, development, and manufacturing of Android TV boxes. For many years, we have served wholesalers, distributors, and brand customers in North America and overseas markets. With stable supply, OEM/ODM customization, and end-to-end after-sales service at our core, we help partners build and grow their TV box businesses.
Q2. What is Zubliz’s positioning and core advantage?
A: Core advantages: a stable supply chain and in-stock inventory, a multi-model product line, full OEM/ODM customization capability, strict quality control, and 24-hour after-sales response. Our pricing and cooperation policies are designed for wholesale business, protecting distributors’ profit margins.
Q3. Why choose to cooperate with Zubliz?
A: Stable supply, flexible customization, controllable quality, and reliable after-sales service—from the first trial order to long-term cooperation, every stage has clear policies and dedicated follow-up.
Q4. What are the cooperation advantages of the Zubliz distribution system?
A: Stable supply with guaranteed in-stock inventory; tiered pricing with clear profits; controllable quality with worry-free after-sales service; technical support for long-term use; and marketing support for a quick start.
Q5. What product models do you have?
A: Currently, the Zubliz Z1 is a high-value 8K Android TV Box flagship model developed based on years of dealer feedback. New products are still being continuously updated and iterated. For more product information, please contact our official customer service.
Q6. What mainstream features do the products support? ★
A: They support 8K playback, a quad-core processor, 4GB+64GB storage, video split-screen, built-in recording, and advanced parental controls as core selling points. The Zubliz Z1 includes 2000+ channel resources and 17 additional professional apps (including 6 popular apps). You can also download mainstream Android streaming apps via Google Play (YouTube, Netflix, Disney+, etc.).
Q7. How often are channel resources updated?
A: Zubliz software engineers release updates from time to time. Please rest assured that all necessary updates and fixes will be released as needed to improve the customer experience. For all updates, you only need to complete them through automatic updates on the box.
Q8. Do Zubliz products support voice control?
A: Yes. Zubliz products support voice control via the Bluetooth remote control. Before use, the remote control needs to be successfully paired with the TV box.
Q9. In which markets do you have supply experience?
A: We have deeply served the North American market for many years; North America and Canada are our largest market segments. Our channel resources now also include channels for Brazil, Latino, India, Philippines, UK, Europe, and other regions. If you want to expand into markets outside North America, please contact our official customer service in advance to learn more about our policies.
Q10. Is there a regional protection policy?
A: Joining the Zubliz distribution system requires compliance with Zubliz’s market pricing system policy and channel rules, so as to jointly protect partners’ profit margins.
Q11. Where can I buy genuine Zubliz products?
A: You can contact our sales customer service through the official website https://www.Zubliz.com to purchase genuine Zubliz products directly, or buy from Zubliz officially authorized distributors. Before purchasing, please be sure to verify the legitimacy of the sales channel and buy only through officially authorized channels to avoid unnecessary losses.
Q12. What is the cooperation process with Zubliz?
A: Seven steps: ① Inquiry communication → ② Proposal and samples → ③ Quotation and contract → ④ Order and production → ⑤ Quality inspection → ⑥ Logistics and shipment → ⑦ After-sales and repeat orders.
Q13. How do I initiate an inquiry?
A: You can submit an inquiry through the official website inquiry form, official phone, or email. Please provide your company information, target market, and estimated purchase volume. Our sales team will reply within 24 hours.
Q14. What information is recommended when making an inquiry?
A: Recommended information: company/brand profile, target market and channel, estimated monthly purchase volume or first order quantity, and whether OEM/ODM customization is needed. The more complete the information, the more accurate the quotation.
Q15. How soon will I receive a reply and quotation after inquiry?
A: Regular inquiries receive a reply within 24 hours on business days. For projects involving customization requirements, the sales and engineering teams will provide a preliminary proposal within 1–5 business days.
Q16. Do you provide marketing materials?
A: Yes. We provide product images, selling-point copy, video materials, and user instructions to help distributors quickly build product pages and carry out local promotion.
Q17. Do you have wholesale or distributor pricing?
A: Yes. Zubliz offers tiered wholesale pricing—the larger the purchase volume, the better the unit price. Please inform us of your estimated purchase volume and target market through the inquiry form, official email, or phone, and our sales team will provide an official quotation within 24 hours.
Q18. What is the minimum order quantity (MOQ)?
A: The standard MOQ for in-stock models is 5, 10, or 20 units. For first-time partners, we also offer small-batch sample trial orders so you can verify the product before deciding on larger purchases.
Q19. Can first-time cooperation start with a small trial order?
A: Yes. We support small-batch validation for first orders. Trial orders also enjoy the pricing, quality control, and after-sales support of formal channels, making it easier for you to evaluate market feedback.
Q20. Do you support OEM / ODM / private label customization?
A: Yes. We provide complete OEM and ODM services: your logo on the device and packaging, customized brand startup interface, and packaging design. Eligible partners can also customize hardware configurations. Intellectual property and mold rights are protected by agreement.
Q21. Can I get samples before placing a bulk order?
A: Yes. We provide samples at preferential prices. Sample orders for in-stock models are shipped within 24 hours, so you can inspect quality and compatibility before placing an order. During special holidays, please refer to the shipping time communicated by our official customer service.
Q22. What payment methods do you support?
A: We currently support T/T, PayPal, Alibaba, and other available payment methods.
Q23. Do you ship to the United States and Canada? How long does delivery take?
A: Yes. We cover all 50 U.S. states and Canada. In-stock model orders are shipped from our U.S. warehouse within 24 hours. Delivery within the U.S. usually takes 3–7 business days. For Canada, due to different customs policies, please refer to the actual delivery time. During special holidays, please refer to the shipping time communicated by our official customer service. After shipment, you will receive the corresponding tracking number.
Q24. Do you ship to countries outside North America? How long does delivery take?
A: Yes. Our channel resource library also includes channel resources for Brazil, Latino, India, Philippines, UK, Europe, and other regions. In-stock model orders are shipped from our U.S. warehouse within 24 hours. During special holidays, please refer to the shipping time communicated by our official customer service. Because customs policies differ from country to country, we cannot provide an accurate delivery time. Please refer to the actual delivery time.
Q25. What shipping channels do you support?
A: We can ship ordered Zubliz TV Boxes by land, air, or sea (DHL, UPS, FedEx, TNT).
Q26. How fast are replenishment and delivery for large orders?
A: In-stock models ship within 48 hours. OEM/ODM customized production usually takes 15–45 days after sample confirmation. Our team regularly updates inventory and production progress to help you plan stock. Please refer to the actual progress communicated by our official customer service; delays may occur during special holidays, and we appreciate your understanding.
Q27. What is included in the package?
A: Each Zubliz TV box includes: the TV box unit, Bluetooth remote control, power adapter, HDMI cable, and quick start guide. It is ready to use out of the box, with no additional accessories required.
Q28. Does Zubliz provide a warranty?
A: Yes. Zubliz provides a 12-month warranty service.
Q29. What is the return policy?
A: We offer a 7-day return policy. Within 7 days after receipt, if the device cannot work properly due to a manufacturing defect, please contact our customer service team, and we will assist with replacement or refund—the product must remain in its original condition.
Q30. How do you handle Dead on Arrival (DOA) units?
A: For Dead on Arrival (DOA) units, with unboxing photos or videos, we will directly provide a free replacement, so defective products do not affect your customer reputation.
Q31. What is the quality control process?
A: We implement three checkpoints: incoming material inspection, production line testing, and outgoing shipment sampling. Each device completes burn-in and functional testing before leaving the factory to ensure stable arrival quality.
Q32. How can I contact Zubliz customer service?
A: Our customer service team can be reached by email, WhatsApp, and phone. We respond within 24 hours on business days and provide lifetime firmware updates, troubleshooting guidance, and warranty service for devices.
Q33. How are spare parts and accessories supplied?
A: Spare parts for after-sales service, such as remote controls and power adapters, are supplied stably. If you need additional accessories, please contact our official after-sales staff for the latest information.
Q34. If I purchase products from a third-party seller, can Zubliz customer service help?
A: Yes. For technical issues, please contact us regardless of where you purchased the product. For returns or exchanges, please contact the original seller directly.
Q35. What are the contact details for Zubliz customer service?
A: SuperBox support can be reached via WhatsApp/phone at +(1)(516)461-7985, or by email at info@Zubliz.com.