Zubliz Privacy and User Information Processing Policy
Zubliz, as the operator of the Zubliz brand Android TV Box and related services, values the information security and privacy protection of users, channel partners, and website visitors. We follow the principles of legality, legitimacy, necessity, transparency, and good faith when processing relevant information in connection with your access to the Zubliz official website, purchase or activation of devices, use of system software and companion applications, request for technical support or after-sales service, communication with us, or participation in channel and partner programs.
This Policy explains the scope of information we may process, the purposes and methods of processing, information sharing and protection measures, information retention periods, and the rights you may exercise under applicable law.
Scope of Application
This Policy applies to the Zubliz official website, Zubliz Android TV Box devices, system software, companion applications, customer service, technical support, and after-sales support.
Third-party applications, third-party websites, app stores, payment services, logistics services, or other services independently operated by third parties are governed by their respective privacy policies or user agreements. Zubliz does not control the information processing activities of third parties. We recommend that you carefully read their privacy terms before using such third-party services.
Information We May Process
Depending on the specific circumstances in which you use Zubliz products or services, we may process the following categories of information:
Account and Contact Information
For example, account identifiers, nicknames, mobile phone numbers, email addresses, shipping addresses, contact names, and communication preferences.
Order and Transaction-Related Information
For example, order numbers, purchase channels, product models, payment status, invoice information, logistics and delivery information, and records of returns, exchanges, or warranty requests. For channel partners, this may also include company names, cooperation regions, authorization qualifications, and settlement and reconciliation information.
Device and Operational Information
For example, device models, serial numbers, system versions, firmware versions, IP addresses, network connection status, device diagnostic information, operation logs, fault records, and necessary operational status information.
Customer Service and After-Sales Information
For example, consultation records, fault descriptions, remote troubleshooting records, inspection results, repair or replacement requests, warranty applications, and issue handling progress.
Information You Voluntarily Provide
For example, questionnaire feedback, review content, event registration information, partner program application materials, and other information you voluntarily submit through official website forms, email, WhatsApp, or other means.
Website Access and Cookie-Related Information
For example, pages visited, visit times, browser types, device types, language preferences, and necessary access information generated through cookies or similar technologies. The specific use of such technologies is described in the relevant sections of this Policy.
We do not proactively request sensitive personal information unrelated to the purposes described above. If you voluntarily provide such information, please ensure that it is true, accurate, and that you have the right to provide it.
Purposes of Information Processing
We process relevant information primarily for the following purposes:
- To complete device activation, identity verification, and basic function configuration;
- To fulfill orders, arrange logistics and delivery, and handle related transaction matters;
- To provide technical support, troubleshooting, system maintenance, and firmware upgrade services;
- To handle after-sales service, warranty applications, return and exchange process consultations, and issue follow-up;
- To ensure the secure and stable operation of devices, systems, the official website, and services, and to conduct risk control and anomaly investigation;
- To improve product functions, system experience, service processes, and customer support quality;
- To communicate as necessary with users, distributors, and partners, including responding to inquiries, handling requests, and providing cooperation information;
- To comply with applicable laws and regulations, regulatory requirements, and dispute resolution needs;
- To carry out necessary service notifications or information communications where consent has been obtained or another lawful basis exists.
If we need to use relevant information for other purposes not specified in this Policy, we will provide separate notice in accordance with applicable law and, where necessary, obtain your consent.
Cookies and Similar Technologies
The Zubliz official website may use cookies, pixel tags, or similar technologies to ensure basic website functions, record necessary preferences, analyze visits, and improve the website experience. You may manage or delete cookies through your browser settings; however, disabling necessary cookies may affect the normal use of certain website functions.
If the official website enables analytics or marketing cookies, we will provide appropriate notices, consent mechanisms, or opt-out options in accordance with applicable law.
Information Sharing, Entrusted Processing, Transfer, and Public Disclosure
We do not sell your personal information.
To the extent necessary and appropriate, we may provide relevant information to the following parties:
Service Providers
For example, payment, logistics, cloud services, technical support, after-sales support, and website operation service providers. We require them to take appropriate protection measures in accordance with agreements and applicable law and to process information only within the scope necessary to provide their services.
Channel and After-Sales Related Parties
To process orders, logistics, returns and exchanges, warranties, or after-sales requests, we may provide necessary information to the original purchase channel, distributors, retailers, or authorized service providers so that they can follow up in accordance with the relevant channel rules.
Legal and Regulatory Requirements
Where required by laws and regulations, or where judicial authorities or regulatory agencies lawfully request, or where necessary to protect the legitimate rights and interests, property safety, or security and stability of Zubliz, users, partners, and the public, we may provide relevant information in accordance with law.
Business Changes
In the event of a merger, restructuring, asset transfer, business divestiture, or similar transaction, relevant information may be transferred or disclosed to the extent necessary. We will require the successor entity to continue to be bound by this Policy or equivalent protection standards and to fulfill notification obligations in accordance with law.
Except in the circumstances described above or with your consent, we will not provide, transfer, or publicly disclose your personal information to unrelated third parties.
Information Storage and Cross-Border Processing
We will retain relevant information for the shortest period necessary to achieve the purposes described in this Policy, or for the period required by applicable law. After the retention period expires, we will delete or anonymize the information in accordance with applicable law, unless otherwise provided by laws and regulations or unless retention is necessary for handling disputes, exercising rights, or performing obligations.
As Zubliz services may be provided to users and channel partners worldwide, relevant information may be processed in jurisdictions outside your country or region. We will take necessary measures in accordance with applicable law, including entering into appropriate data protection clauses, implementing access controls, and conducting security reviews, to protect the security of relevant information.
Information Security and Protection Measures
Zubliz adopts reasonable and appropriate technical and organizational measures to protect information security, including but not limited to encrypted transmission, access control, permission management, least-privilege authorization, log auditing, security assessments, and employee confidentiality requirements.
Although we continuously strive to protect information security, the Internet environment and electronic transmission cannot guarantee absolute security. In the event of an information security incident, we will take remedial measures in accordance with applicable law and fulfill notification obligations where required by law.
Purposes of Information Processing
To the extent permitted by applicable law, you may have the following rights with respect to your personal information:
- Request access to personal information we hold about you;
- Request correction or supplementation of inaccurate or incomplete information;
- Request deletion of relevant information;
- Request restriction of or objection to specific information processing activities;
- Request a portable copy of information;
- Withdraw consent previously given;
- Close your account or withdraw from specific services;
- Raise questions, comments, or complaints regarding personal information processing;
- Lodge a complaint with a competent data protection supervisory authority.
You may submit relevant requests through Zubliz official customer service channels. To ensure security, we may need to verify your identity before processing a request and may reject manifestly unfounded, repetitive, or excessive requests in accordance with applicable law.
Protection of Minors
Minors should use Zubliz products and services with the consent and guidance of their guardians. We do not proactively collect personal information of children known to be below the statutory age. If we discover that such information has been inadvertently collected, we will promptly delete it or take other appropriate measures in accordance with applicable law. If a guardian becomes aware of such circumstances, they may contact us through official channels.
Third-Party Applications and External Links
Zubliz devices or the official website may contain entries to third-party applications, app stores, websites, or services. Third-party services are independently operated by the respective third parties, and their information processing activities are governed by their own privacy policies. We recommend that you understand the privacy practices of relevant third parties before use. Zubliz is not responsible for the independent information processing activities of third parties, but will fulfill corresponding obligations within the scope required by applicable law.
Policy Updates
We may update this Policy due to business adjustments, technological upgrades, service changes, or legal requirements. The updated Policy will be published through the Zubliz official website or other appropriate official channels and will indicate the effective date. If an update involves content that has a material impact on your rights, we will provide prominent notice in accordance with applicable law. Unless otherwise required by law, continued use of relevant products or services indicates that you have understood the updated Policy.